What should you know about working with a PR and marketing communications firm?

What does a marketing communications / PR firm do?

A marketing and PR firm helps you define and refine your brand presentation to align with your company DNA and position in the marketplace. We work with you to ensure that your marketing aligns with and supports your business goals.

From there, we help you refine your key messages and presentation of them so that they help increase awareness, pull your ideal customers to you and support every aspect of your brand.

We design marketing materials such as flyers, brochures, social media messaging materials, blog content, website content). We also recommend appropriate channels in which to communicate. These channels can be Owned (your website, your social media channels and blog); Earned (media mentions, earned media, shared and comments on posts on social and on your website); Paid (paid social media advertising, print advertising, digital advertising such as pay per click, etc.) 

When should I work with a marketing communications / PR firm?

You should work with a marketing communications and PR firm when your efforts to market your company, services and present yourself to the world are not achieving the goals you expect. 

If your business is growing and your time is limited or you know that your marketing is not hitting the mark, it’s time to consult a professional. 

If you feel you do not know what to do to market your company, you may wish to consider working with a marketing consultant. 

Many entrepreneurs can work on their own to promote their businesses. In fact, many entrepreneurs enjoy the challenges of marketing their services. However, even these very involved individuals may need some mentoring and support to be certain their marketing goals align with their wishes. In such cases, a professional may be the perfect individual to guide you, allowing you to do the actual implementation.

What are the best ways to increase awareness of my business?

There is no one best way to increase awareness of your business. Methods used to promote it are determined based on your customers and their needs. 

When working with a professional to figure out the best ways to market your business, you can expect to answer a lot of questions to help us understand your product, services and when and how people need and use them. Only after we have these insights can we properly provide guidance.

Amanda Milligan of Fractl, authored a blog post for MOZ on the topic of marketing tactics and wrote,

“It’s critical to analyze the attitudes and behaviors of your current and potential clients/customers in order to best communicate with them in the methods they prefer.”

Fractl’s survey, which is cited in her article, notes that for most business leaders, being found in search results is critical to success.

Graph from Fractl on the most effective way to attract business
Image Credit: Fractl graph from MOZ blog post.

She also noted that very few tactics die out. We’re always hearing about the end of some (formerly highly utilized) ad type which is at risk for imminent death. The truth is that there are fads and phases in advertising, marketing and PR. 

Today’s influencers are yesterday’s local celebs. Instagram TV is today’s version of local access TV. 

However, with this being true, there are some ways of getting out in front of your potential customers that are better received than others. One of these which showed up as better liked is blogging.

Sentiment around Marketing tactics
Image Credit: Fractl via Moz blog post

We also learned from the Fractl survey that most people who seek new products or services utilize the Internet to find or identify what they need.

Given these findings, making certain that your company ranks well and shows up is critical. In order to make this happen, a carefully crafted content plan and tactical strategy is required as is ongoing commitment to publicizing your existing content.

If you need assistance identifying your potential customers, or how to gain awareness or increase your potential customers, get a complimentary marketing analysis. We would be pleased to offer you an initial conversation at no cost.

Photo by You X Ventures on Unsplash

Avoiding Return to Sender: The Importance of 301 Redirects

This evergreen post was published to our site in 2012. We’ve updated it and republished it.

Even Elvis can’t help you if you get a 404 for missing content

Return to Sender Gif with Elivs

Cue Elvis. We need his singing while you read this post to help reinforce this post’s message. Return to Sender.

Moving websites or deleting pages should not result in a loss of web traffic. Learn about using 301 redirects.

People relocate from one residence to another all the time. So do websites. However, most of us would never move without a forwarding address. In reality, when you move a website and don’t direct search engines to the new content from the defunct pages, you are doing exactly that.

Whether deleting pages or consolidating, use redirects

If your website has grown tired, or you have a new domain or a new site, you don’t have to loose all the search engine cred you’ve worked so hard to build up. That inbound link from an online professional directory — without a 301 permanently moved redirect — will be gone. Just. Like. That. With a 301 redirect, the search engine gods will know where to find you and will send your page visitor right along to you.

Google says

If you need to change the URL of a page as it is shown in search engine results, we recommend that you use a server-side 301 redirect. This is the best way to ensure that users and search engines are directed to the correct page. The 301 status code means that a page has permanently moved to a new location.

A 307 redirect can be used if the content change is temporary. Say for example you’re holding a special sale for a product and you’d like to direct website visitors to your sale related landing page for the product. A 307 allows search engines headed for the product page to be redirected to the special sale page.

Google knows where your content is

Google indexes and caches pages in their search engine to make browsing faster. New sites often aren’t indexed immediately and so for a period of time, Google may direct site traffic to old pages which no longer exist. IF you tell search engines where to find the new pages which replace or are equivalent to the old pages, you have essence, have left a forwarding address for Google. So, when you update delete pages or create a new site to replace an old site, make sure  your webmaster creates 301 redirects for the pages which are disappearing and being removed. The redirects tell Google and other search engines what has replaced the old content. 

If you don’t do this, people coming to find your site and pages will get a big fat 404 error. To translate from geek speak, a 404 is the Interwebs’ way of saying, “Sorry, wrong number,” Or “Recipient moved, no longer at this address.”

Tools such as Yoast SEO allow you to create redirects

If you have a great webmaster to host your site and who can create the server level redirects, that’s super. However, if you’re not so techie, you can do it yourself provided you have the right tools for your site. It’s even more helpful if your site is built with WordPress as there are lots of plugins which can help you accomplish this.

If you have the premium version of Yoast SEO, you can set redirects using their Redirects Manager. According to Yoast, “In most cases, especially for a frequently visited page, you’d want to redirect the old URL to a new one with the information you think is most relevant to these visitors.”

As an example, if you previously had an “About” page but now you’ve renamed it or moved it or changed the URL to be About Our Team, you need to be sure to tell the search engine that About = About Our Team.

There are other tools in the WordPress repository that allow you to do this as well. 

Still not sure how this works? Give us a shout. We’d be delighted to help you sort this out. 

 

 

More Successful Marketing Strategies and Tactics for Small Businesses

Are you scratching your head wondering what it takes to successfully market your business?

Does this scenario seem familiar to you:  You founded your business. You created a brand identity and a logo. You selected your products. You set up your website. You established your social media presences. And, yet, here you are with crickets. Do you feel like yelling, “Bueller? Bueller?”

If you’re frustrated because all the marketing activity that you’ve undertaken has produced few results, keep on reading. We’ve surveyed owners of small businesses to find out what they’re using to get activity and produce sales.

We asked business owners to respond to our query:

“Small businesses and entrepreneurs frequently have very limited resources to promote their businesses. As a small business owner, what have been the most successful PR tactics you’ve used to gain publicity for your business?”

We asked them to quantify their success with metrics so we could understand what really did work. [Read our first article on low cost marketing tactics.]

The tactics utilized by our responding marketers, break down into several categories of marketing:

  • Brand
  • Community
  • PR
  • Social media
  • Blogging
  • Email marketing

In all cases, small businesses who are finding success in their marketing are using tactics focused on owned and earned media. Simply stated, these marketers are leveraging the marketing channels which they can control to generate awareness, engagement, attention, and growth. These include their websites, email marketing, and social media channels.

Before beginning any marketing activity, Kirsten Curry, President and Founder of Leading Retirement Solutions (LRS), a full-service retirement plan provider based in Seattle, WA, reminds us, “Before jumping into marketing tactics, especially for a small business, it is critical that a larger, overall targeting strategy is considered. This doesn’t have to be a formal, 50-page document. The most important things to know are – who are we targeting, why are we targeting them, and what is our value proposition to them or, what do we have to offer them, and why should they listen to us?”

Brand focused marketing strategies

In the case of LRS, they had a 100% increase in their webinar enrollment and a 70% increase in their webinar attendance, simply by knowing to whom their webinars would be more attractive.

Ms. Curry told us that their firm clarified who their own target customers are and made certain that their value proposition was obvious. For their invitations, LRS provided a brief description of the webinar topic, which especially focused on the webinar’s value to attendees. The firm also offered a clear call to action and provided many reminders to the busy leaders who had registered for the webinar. Following the event, LSI reinforced their attendees positive impressions by sending a follow-up thank you or sorry you couldn’t make it email with any relevant resources.

 Pro Tip:  By refining your goals, you can more tightly target those people and organizations who will be most likely to use your services.

At Radiant Marketing, founder Karen Cummings, said,

“As of January of this year our team narrowed in on our buyer persona (target audience), identified the channels that would have the biggest impact based on this audience and revamped and refined our messaging…”.

As for results, Radiant increased their “website traffic by 10%, lead generation by 150% and new customers by 100% from the previous month.”

Pro Tip:  Know who you are, make it clear, and consistent across all communications.

Community oriented marketing to benefit society

Over the last decade, companies have formalized their community involvement. From gathering donations for food drives, to raising funds for nonprofit organizations, many businesses raise their profiles by doing good. Some companies even incorporate around giving benefits to society. Doing good not only makes a difference in the lives of those who benefit, there is a halo effect that rubs off on the business performing the good deed. 

Bryan Clayton CEO of GreenPal in Nashville, Tennessee told us about a tactic his “Uber for lawn care” business uses to engender positive awareness. They enlisted companies in their system to nominate people whose lawns needed lawnmowing due to a “tough personal situation.” Mr. Clayton said, “Once a month we will go and mow a stranger’s home whose grass is gotten two to three feet tall because they are in a jam.” The result — someone who really needed it got their lawn mowed, and Green Pal got positive mentions and favorable PR.

 Pro Tip: Being a good corporate citizen confers benefits to you and to your beneficiary.

Can we do that? Offbeat public relations tactics

From toilets in Times Square to giant keyboards, businesses have used traffic-stopping tactics to gain attention. [Click to read our blog post on Well-planned events as a component of your public relations strategy.] PR stunts are a long-used, much beloved tactic to draw attention. As long as a PR activity reflects your brand values, stunts can be really quirky.

In Atlanta, Shadow, a formerly feral cat was hired by a PR firm to be their Goodwill Ambassador. The firm regularly works with animal rights organizations, can we say — the fit was purrfect. Alexis Chateau told us that shortly after employing the cat, her firm gained a new client. Ms. Chateau said, “The rate at which we attract clients has doubled, since Shadow. Sometimes people message just to see how he’s doing.”

Pro Tip:  Stunts must be appealing to gain attention. They need to be different, new and unique.

Traditional PR tactics utilized

In the world of public relations strategy, a successful, well-regarded tactic is have a special observance day. Many are started by organizations, or brands and industries to focus attention on a product. National Doughnut Day, National Coffee Day, and National Margarita Day are examples of special observances which have caught on and gained traction over the last decade.

Mignon Gould of The Chic Spy decided to start her own national observance day to call attention to her enterprise. Her site, TheChicSpy.com, is a publication featuring the works of emerging and established creatives in fashion, film, and pop culture. The observance she established is Chic Spy Day (chicspyday.com). The day celebrates the style of onscreen spies such as James Bond. According to Ms. Gould, “The day has been featured in major online calendar databases including Days of the Year.”

Last year Ms. Gould had the first Chic Spy Day Soiree, inviting media influencers to join her in promoting the day at Hotel Valley Ho in Scottsdale, Arizona. The hotel’s swank, retro design and appointments perfectly align with the Chic Spy brand and support increasing awareness. Ms. Gould reports, “The marketing initiative of launching an observance day resulted in a 17% increase in unique monthly visitors to the website.”

Examples and sources for this article were recruited from the site Help a Reporter (HARO) which was founded by Peter Shankman who later sold the business to PR tools giant, Cision. Three times a day, journalists of every medium send out queries to sources to be used in their blog posts, news websites, magazines, newspapers and online sites. You can subscribe to HARO for free.

Kari DePhillips, owner of The Content Factory, a digital PR agency gained backlinks, publicity and a raised profile by engaging in HARO. Ms. DePhillips writes, “ I responded to 21 pitches and got quoted in six separate articles, including a small feature in Success Magazine. Because some of those articles got picked up by other websites and a couple of outlets linked to two or more pages on our site (like the Success Magazine article), I ended up with 11 backlinks to TCF’s site – and a lot of these are from websites that have killer domain authority.”

Pro Tip: Don’t overlook traditional PR tactics as you seek to grow your business.

Social media tactics which grow business

Social media has evolved to a majority way of sharing information, networking and getting the news. A proliferation of social media channels has developed, each appealing to a particular audience. The mega-channel is, and remains, Facebook, however, there are so many more. Lately, Snapchat has gained lots of interest with marketers seeking to engage the under 35 year old demo. Reddit remains the province of a tech smart, very male dominated audience.

Reddit is known for snarky comments and self-policing. Those not adhering to the site’s code of conduct are quickly called out. Max Robinson of A Hume Country Clothing has found Reddit to be a major source of new leads and traffic. Mr. Robinson tells us:

“Many business owners are scared of Reddit, and with good reason. Users on the platform are notoriously hostile towards anyone even slightly promoting themselves, and business owners who’ve found themselves on the wrong end of ‘Redditors’ have felt the impact of thousands of real people suddenly declaring war on their business. However, we love using Reddit because, if you manage to market yourself well on it, it can actually be a great place to build a brand following. We started posting simple memes and articles (which we were designing and writing ourselves) to relevant subreddits on the platform, and we very quickly noticed a following of people who were genuinely interested in our business and what we had to say. After establishing that initial respect on the platform, we can now run Reddit ads, safe in the knowledge that our target audience are already familiar with our business. Consequently, Reddit is now one of our best sources of leads and traffic.”

Another marketer weighs in with their use of Reddit. Kristopher Johnson the Digital Marketing Strategist for The Gantry Restaurant & Bar in Sydney, Australia has had great success with Reddit’s Ask Me Anything (AMA).

Mr. Johnson relates, “This is a fantastic way to put a brand directly in front of its target audience. It provides people from all over the world the chance to ask direct questions to an expert. This can create the perfect environment for high user engagement that is contextually relevant. The best part about it? It’s fun! And it only takes about an hour of your time.” The Gantry’s chef hosted the AMA and answered questions ranging from culinary careers to food safety to how to make kale chips at home. You can read the AMA with Chef Bickford and see exactly how engaged users were. As a result of hosting this Reddit AMA, the restaurant’s website had increased visits and larger following.

Instagram is one of the social media channels which keeps growing in users and time on site. Visually interesting content wins on this social channel. Originally Insta allowed only still images. These days, you can post video or motion graphics via Boomerang.

Co-Founder of Zebra Advertisement, Christina Baldassarre said that using video rocketed her engagement. Ms. Baldassarre reports, “We started increasing our video content on Instagram by 35%. We count gifs, boomerangs, loops, and videos as video content. Engagement increased by 45%, website clicks doubled, and comments increased by 15%.” 

When using social media, don’t neglect to format “cards” for Twitter. These preformatted views of your content can result in many more views. There are apps for your blog and website which help you format them, or you can review the card developer overview on Twitter. If your website is built on self-hosted WordPress, Yoast SEO has a built in Twitter Card set-up.

Blogging tactics to grow site visits and awareness

Blogging remains one of the primary owned media channels available to most every small business. Companies that blog have 434% more indexed pages. And companies with more indexed pages get far more leads. [View our SlideShare presentation on blogging and SEO for WordPress] Link building and guest blogging are two frequently used tactics to help increase awareness of a site.

Nishchal Dua of The Remote Life held a campaign to gain guest blog posts on the site. The implementation cost only $150 and resulted in solid site visits and referrals. Mr. Dua said, “By the end of 6 weeks, we had 14 other websites who wrote and talked about us. This lead to 320% improvement in our SEO rankings and an overall 5x increase in website visits.”

Email marketing is tried and true and should not be overlooked

You’re out and about in the community. You’re meeting people and collecting business cards and connecting on LinkedIn. But are you really making a connection with people you meet? One business owner utilized her LinkedIn connections to grow her email marketing list. While it’s illegal in the US to add someone to your email marketing list without their permission, you can invite people to subscribe to your newsletter. [Click to read our post on the Can Spam act.]

Mindi Rosser exported her LinkedIn contacts, formatted them in a spreadsheet and uploaded them to her email marketing program. She then wrote an email to these contacts inviting them to opt out of her social media marketing newsletter. While technically not as clean as asking them to subscribe, her tactics resulted in growth to her mailing list of 2,126%. And “resulted in an increase of 20% traffic to her website and three phone calls with hot prospects.” 

Pro Tip: Use a quality email marketing program like MailChimp to create segmented lists and autoresponders when people opt in to your list. 

Marketing takes time, focus, creativity and diligence

Learning from each of our sources, we realize that these marketers had success promoting their businesses because they were creative. They remained consistent to their brand and utilized the resources that they had at their disposal. Which of their tactics will you implement in your marketing? In the comments, share what you’ve done that has grown your business or resulted in growth.