More than five million Americans age 55 or older run their own businesses or are otherwise self-employed, according to the Small Business Administration. And the number of self-employed people ages 55 to 64 is soaring, the agency says, climbing 52 percent from 2000 to 2007…

A study by Babson College and Baruch College found that Americans age 55 and above started 18.9 percent of all businesses created in 2008, compared with 10 percent in 2001. The 55-and-overs are playing a larger role in entrepreneurship partly because the number of Americans in that age category is rising rapidly. “

Remembering the different communication styles of each cohort is critical to successful communication. Boomers starting their own businesses may muddy the water, adopting the styles of Gen Y as needed. Pew Research has a very in-depth article comparing generational communications styles and self identifying traits that helps provide insight into how to reach each cohort.

Segment your message and deliver it in the channel to which your customers are most attentive.

Risk management and prior planning allow you to weather a business crisis.

As human beings we my not accept the fact that unexpected things happen. In our personal lives, we manage our risks by taking good care of our physical selves, purchasing insurance for our health, our homes, our cars and our high value items. We even undertake financial planning.

When it comes to your business do you pro-actively manage your risks? If we are prudent we have a line of credit to help even out cash flow issues. We may have a team who offers redundant support so that if one person is out, another can pick up the pieces and continue the work flow. We may even have liability insurance.

However, do you have risk management or crisis management plans in place for your business? If you are a restaurant owner, do you know how you’d react if a patron contracted serious food poisoning and your restaurant was the source? If you are a limousine driver and one of your vehicles was involved in an unfortunate accident, how would you respond? Or if you had an employee who embezzled money from you; how would you mitigate the public’s perception that you should have been more knowledgeable about what was happening in your business?

As the people at Sea World have learned, tragic things happen to businesses. How you respond to the crisis can dictate how you will survive the consequences of the tragedy. Even if the negative event is not a life-ending, how will you mitigate or respond to the public’s perceptions of your firm?

Professional public relations practitioners are skilled in analyzing the types of situations you may encounter and helping you create an outline of how you will respond. Don’t wait until you have a tragedy to plan your response. Outline your response now so you won’t have to guess at your reactions; you will instead be prepared.

On Tuesday the competitors in the short program men’s figure skating awed me with their power and determination. When the American Jeremy Abbot messed up his program, I felt his emotional pain.

Abbot said,

“I’m going to have to do a lot of digging in the next two days because I’m not going to give up, and I’m not going to leave it here,” he said. “I’m not going to leave my Games on that experience.”

What a lesson for us all! It’s easy to be jubilant in victory. It’s harder to be determined in the face of failure.

If we are in business long enough each of us will fail.  So on reconsideration perhaps I do understand why these Olympic athletes do what they do. In order to win we must risk.  This anonymous poem has held meaning for me for years.  Maybe Abbott knows it too.

The Risks

To laugh is to risk appearing the fool;

To weep is to risk appearing sentimental;

To reach out for another is to risk involvement.

To expose feeling is to risk exposing your true self.

To place your ideas and your dreams before a crowd is to risk their loss.

To love is to risk not being loved in return.

To live is to risk dying.

To hope is to risk despair.

To try is to risk failure.

But risks must be taken,

The greatest hazard in life is to risk nothing.

The person who risks nothing, does nothing,has nothing and is nothing;

They may avoid suffering and sorrow,but they cannot learn, feel change, grow, love, live.

Chained by their certitude, they are a slave,they have forfeited freedom;

Only the person who risks is free.

Who has money to burn in 2010?

As a solopreneur or startup in 2010 you must know this: Insightful, well planned and conducted market research is as important as the product you wish to sell. Your tight budget has little room to waste money developing a product that your assumed target won’t purchase. Some assume the cost of research is cost prohibitive; however, actually the opposite is true. Wasting money on an undesired product is cost prohibitive. In real estate or corporate mergers it’s called due diligence and it should be the first step after you have the idea to create a product, extend a line or launch a new business.

Yesterday a colleague and I agreed that we see hesitancy among some businesses to conduct market research. Insights gained as a result of research allow for fine tuning of a successful product and positive message creation. SCORE (Senior Corps of Retired Executives) offers this advice in their Business Plan for a Start Up Business:

No matter how good your product and your service, the venture cannot succeed without effective marketing. And this begins with careful, systematic research. It is very dangerous to assume that you already know about your intended market. You need to do market research to make sure you’re on track. Use the business planning process as your opportunity to uncover data and to question your marketing efforts. Your time will be well spent.”

You should conduct qualitative as well as quantitative research. One on one focus groups conducted by a skilled interviewer yield significant understanding which can be analyzed in light of detailed research conducted by online surveys or pencil and paper surveys.

Businesses that use sound research are far and away more successful than those who make assumptions without data.

Hopefully the later is your goal. So here you are, committed or not to the blog and you are short of ideas. These ten ideas will help you write interesting blog posts even when your creative muse has gone on vacation.

1. Look to the news of the day; are there any major news items that impact some aspect of your businesses core competencies? If so, write about how and why. Google News has a robust search feature which allows you to hone in on your most significant keywords.
2. Look to your interactions with your clients. Did you have any “teachable moments” or interactions in the past few days that you feel are common and which, when shared, can provide learning opportunities? If yes, write about those moments; be sure to keep the names of those you mention and identifying comments discrete. You don’t want to embarrass your clients or yourself.
3. Write about some of the “basics” of your business. It is always good to refresh yourself on core competencies and share fresh insights as to why these basics are so important.
4. Write about management issues affecting your business. Each business has issues that are common to them all and often generalize to others in the industry.
5. Look to trends in your industry and analyze how one of them may affect clients in your industry.
6. If your blog is client facing, write about new developments that are sure to produce results for them. Tell why.
7. Invite another industry / sector expert to be a guest blogger. They can write about their insights into key issues in your industry.
8. Share a client success story (with permission of course.) Tell why they succeeded and if you were a part of that success, help readers see how and why the client succeeded.
9. Share a major learning experience; an Ah-ha moment. Contrary to popular belief, you don’t have to be bullet proof…just healed. So say how and why you got insight that helped you redirect.
10. Share information about your colleagues or employees or even new staff member news, awards and competencies. I would even suggest having one of your employees write a guest post. Invite them to share some of their personality and talents they bring to working with you.

Bloggers are not a target. They are a source. Listen to them.

This morning one of my ad agency colleagues phoned to ask (on behalf of a client who posed this question to the ad agency) how best to create a list of bloggers so the client could “shoot out a release to them.” At which point, I said, “Ummm, I wouldn’t encourage that if I were you.” My colleague said the client wants to send a release, implying that they just wanted to shout out the message into the ether and hope that someone hears it.

He doubted that they would heed my advice; the best way to get the attention of bloggers is to have a relationship with them. You can’t just fire off a release to a blogger and expect that they’ll show interest unless it’s a world-class, earth shattering story. Bloggers have their own voice and editorial calendar.

In case you haven’t been around in the past few years, professional bloggers have developed compelling content rich blogs that many readers subscribe to. Each bloggers’ voice is the equivalent of a direct line to people very interested in the topic of the blog or the bloggers thoughts/ideas.

Being able to successfully pitch bloggers requires that you subscribe to and read their blogs. That you follow them on Twitter. That you comment on their posts and understand their editorial tone. Not too much different than what one should have been doing with print publications; advice which is often ignored. Don’t wait around to create relationships. Do it because it is the right thing to do. You can learn a lot from reading the same information your customers are interested in. And if you can’t take time to do this yourself, consult with a public relations professional who is familiar with bloggers in your industry.

If you want to have bloggers interested in the story that your company has to share, plan ahead. Read the top bloggers in your industry or for the customers you serve. You can find them by looking at which blogs are top ranked on Technorati, or most frequently bookmarked on Delicio.us.

Don’t wait until you just want to “shoot out a release” to develop relationships with bloggers and understand what their audiences care about. Do it now because they offer invaluable insight into the mind of your consumer.

As Twitter has matured, many small business owners have joined the conversation. However, there are those out there who have tried it and don’t understand how it works. Or they have “looked into it” and are not sure where to begin.

Recently I’ve discussed social media with several groups. There are so many who feel that the whole Twitter world is going to swamp them. And there are those who are afraid of appearing silly. My number one tip is to remember that this is social media. Your goal is to be social. Your task is to engage, learn about your neighbors and develop community.

If you’re having issues trying to determine how to tweet, what to tweet or when, this post from Mark Hayward on Twitip will help you understand some of the fundamentals.

According to Forrester, Conversationalists are,

56% female, more than any other group in the ladder. While they’re among the youngest of the groups, 70% are still 30 and up.”

Recently I was a presenter with Shauna Heathman of Makenzie Image Consulting at the Columbia, SC National Association of Women Business Owners discussing personal branding whenone of the attendees asked others at the meeting, “Do you read blogs?” Her question stimulated discussion about of who reads and publishes blogs. Only a few did not regularly read and comment on blogs. However only 2 attendees maintain and write a blog. Earlier in the presentation the majority of the women recounted using their Facebook profiles to support their businesses’ marketing.  Forrester’s more scientific research confirms my “woman on the street” first-hand knowledge.

If you want to reach the customers (and I mean women) who make 85% of brand purchasing decisions, you need to be active in social media. Eight-six percent US women now have a profile on at least 1 social networking site a 48% increase. (Up from 58% in 2008.)

Women are conversationalists. Our brains are wired that way and data show how we have leveraged our innate ability into a powerful force.

…But a new study by the Pew Research Center’s Project for Excellence in Journalism, …suggests that while the news landscape has rapidly expanded, most of what the public learns is still overwhelmingly driven by traditional media—particularly newspapers.

The study, which examined all the outlets that produced local news in Baltimore, Md., for one week, surveyed their output and then did a closer examination of six major narratives during the week, finds that much of the “news” people receive contains no original reporting. Fully eight out of ten stories studied simply repeated or repackaged previously published information. more

Last year as ad revenue declined, we saw our area newspapers shift to more local content. The shift was happening all across the country.

The research from the Pew Foundation tells us that we are right to have some concern about the changes.

Pew notes, “The local papers, however, are also offering less than they once did.” That is because there is less ad revenue. Newspapers can only print what they can pay for. As one area editor shared with me his publisher said, “That’s a great story idea, but if we don’t have ad revenue to support an additional page, we can’t print it.” However, in the meantime, random column inches here and there contain uninteresting blurbs like the one in today’s Post and Courier, “Shed damaged by fire, no one injured.” That’s a news story?

The Pew study also confirms that the web is the first place of publication and an alert system. In addition there is another interesting tidbit in the study that we PR people have known, media releases are often the source of much of the information contained in the newspaper.

The takeaway from this is:

• Newspaper journalism is important as the foundational source for most local news
• Original stories have declined
• Well crafted media releases may be used to place news because there are fewer journalists with less time and column inches to give to originally sourced stories.

So, it is the job of public relations professionals to craft news worthy well written items for our media colleagues use and consumption. There is an even greater chance that your firm’s news will end up right where you want it to be.

“In the past year, 91% of 25-to-64-year-olds around the world indicated they bought a product or service from a company they trusted, and 77% refused to buy a product or service from a distrusted company.”

According to the Edelman Trust Barometer, trust has been lost around the globe and no where has it been lost as much as in the United States. The Edelman Barometer further demonstrates that increasing government regulation of businesses is favored by publics were trust in businesses has eroded.

The Edleman Trust Barometer findings show trust down around the globe.

How will corporations and businesses rebuild trust?

Many will do so through activities designed to demonstrate corporate environmental and social responsibility.

Edelman states in their executive summary,

among those who trust business to do what’s right, companies that are seen as responsible are significantly more likely to be supported in their efforts to sell their goods and services, pursue changes in local laws, seek preferential treatment, or have foreign investors assume a controlling stake in the business.”

The Subaru Share the Love event is an example of a way to demonstrate a corporations’ caring. Subaru is making a donation of $250 to a non-profit (whom Edelman says are more trusted than any other type of organization) for each vehicle they sell between now and January 4, 2010. According to Edelman, in 2009, banking and automotive companies lost more trust than any other industry sectors. Clearly, Subaru is hoping to gain trust through this promotion.

Subaru which has strong allegiance among millenials is hoping for transference of trust to their products by making these donations. However, this type of activity only works if it is genuine. Any hint of falseness and gains in trust will be lost. Transparency is the foundation of trust.

Great amounts of research have been done to understand what works and doesn’t. An article on ThomasNet.com “Promoting Corporate Social Responsibility,” By David R. Butcher does an excellent job of laying out the research and the article’s summation draws it all together:

With companies facing increasing pressure from investors, governments, prospective employees and consumers to make their operations, products and services more socially responsible, it’s no surprise that Grant Thornton asserts that corporate social responsibility is “now a necessity rather than a choice.”

Businesses who fail to understand these important shifts in the public’s mind will not grow and loose share.